Do you have any problem employees, ones that you wish you could either fix or fire?
Wondering how best to work with them to push them one way or the other, so they’ll either get better…or get out?
Of COURSE you have problem employees. We ALL have problem employees. They are hard to deal with, and often hard to NOT deal with. But there’s a solution, or at least something that can get you moving in the right direction.
In this month’s Change This newsletter, there’s a great PDF available for free download that will help you. It’s called How to Turn Around Problem Performance in Five Questions or Less, by Jim Bolton, the president of Ridge Training.
The 5 simple (but not easy) questions are:
1) Does the person know what’s expected?
2) Has the person performed to standard in the past?
3) Have you already addressed the performance problem more than once?
4) Does the person have the capability of performing to standard?
5) Is the person coachable?
And there’s also some bonus questions that you need to ask yourself as a manager. I’m not going to share those here, as you need to read them in the context of the entire article.
What are YOUR best tips for dealing with problem employees?
Photo credit to Donna Grayson
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Sometime people who are “problem employees” in one area are really great somewhere else. When you can move them around a little to see if there is another job that they can do better, that can help the situation.
Sometimes, nothing can be done and it’s important to be able to see that before it becomes a bigger problem that affects more people in the department. As managers, we need to give employees the tools they need to be successful, but we also need to see that it doesn’t always work for every person. When it doesn’t work out, we have to be ready to do something so the whole process doesn’t fall apart.